Running Mailward as a service, Document Management

Mailward Agency Implementation, Email Migration & Archive Recovery

Learn how to deliver email migration and data recovery services using Mailward's browser-based PST parsing. This course teaches agencies to build retainer-based archive management offerings, batch-convert client mailboxes to MBOX or EML format, and extract attachments at scale without Outlook licensing or server infrastructure.

Open the decision record for Mailward

What it commits you to

Published figures for this service. Blank fields are not published.

Monthly tool cost
Not published (Mailward is freemium; vendor pricing for Pro is not listed in the data. Check Mailward's pricing page for the one-time cost.)
Time to first value
Not published (no explicit setup or time-to-value duration in the data)
Payback
Not modeled (requires actual client pricing, labor costs, usage volume, and overhead)
Guided implementation
8 hours

Assessment

The evidence supports Mailward's technical capability to open and convert PST/OST files locally, fitting for niche email migration services. However, the absence of published pricing and service-maturity details means a viable commercial offering remains unproven.

An agency-fit judgement for reselling this service. It is separate from the tool description on the decision record.

Before you start

What has to be in place before the first client engagement.

Tools and subscriptions

  • Mailward Pro license (one-time fee for batch conversion features)
  • Secure file transfer tool for receiving client PST/OST files (e.g., encrypted cloud storage or SFTP)
  • Test environment: modern browser (Chrome, Firefox, Safari, Edge) with Web Worker support for local processing
  • Access to sample PST/OST files for validation before client engagement

People and inputs

  • Staff training on Mailward's features: opening, searching, and batch conversion (low setup complexity, but training is needed)
  • Data privacy protocols: since Mailward is local-first, ensure data never leaves the device, which simplifies compliance but requires strict access controls on the processing workstation
  • Client onboarding documentation: instructions for clients to provide their archives securely

Included with the course

6 working documents for delivering this service.

  • Email Migration Intake Checklistchecklist
  • PST Batch Conversion SOPsop
  • Client Archive Recovery Proposal Templatetemplate
  • Mailward Pricing Tier Comparison Worksheetworksheet
  • Attachment Extraction & Organization Guideguide
  • Multi-Archive Search & Compliance Audit Worksheetworksheet

Listed by name. These documents are not yet published as individual downloads.