Running Cekura as a service, AI Evaluation Observability

Cekura Agency Implementation, Voice AI Quality & Production Monitoring

Learn how to deliver voice and chat AI agents with confidence by combining pre-production scenario testing with real-time production observability. This course teaches agencies how to simulate conversations across diverse personas, detect voice quality degradation in production, and use LLM judge tuning to validate agent performance against client-specific standards.

Open the decision record for Cekura

What does running Cekura for clients commit you to?

Published figures for this service. Blank fields are not published.

Monthly tool cost
$59 (Hobby tier) to custom (Enterprise)
Time to first value
Not published
Payback
Not modeled, requires client price, labor, usage, and volume data
Guided implementation
16 hours

Is Cekura worth running as a client service?

Cekura provides specialized QA and monitoring for voice AI agents, suitable for agencies building conversational AI. Evidence supports a viable managed service, but client pricing and margins require agency-specific inputs.

An agency-fit judgement for reselling this service. It is separate from the tool description on the decision record.

Before you start

What has to be in place before the first client engagement.

Tools and subscriptions

  • Cekura account with API access
  • Voice AI platform integration (e.g., Vapi, Retell, LiveKit)
  • Webhook configuration for data streaming
  • Slack or email for alert notifications

People and inputs

  • Client's voice AI agent configuration details
  • Pre-built test scenarios or willingness to create custom ones
  • Technical staff to handle API integration and dashboard setup

Estimated investment: $59/month (lowest paid plan in pricing_tiers) plus any voice AI platform costs

Included with the course

6 working documents for delivering this service.

  • Voice AI Agent Pre-Launch Checklistchecklist
  • Scenario Library Template for Diverse Personastemplate
  • Production Monitoring Dashboard Setup Guideguide
  • LLM Judge Tuning Worksheet for Client Standardsworksheet
  • Voice Quality Alert SOP and Escalation Workflowsop
  • Retainer Pricing Model for Ongoing Agent Optimizationtemplate

Listed by name. These documents are not yet published as individual downloads.