White-Label Course Production Retainer (14-21 days)
A productized build-and-handover offer that turns a client's existing training material into a hosted, SCORM-compatible course library the agency can maintain on retainer. It is scoped so the client owns the content and the agency owns the production pipeline. Time: 14-21 days.
By InnovaAI ResearchPublished
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White-Label Course Production Retainer (14-21 days)
A productized build-and-handover offer that turns a client's existing training material into a hosted, SCORM-compatible course library the agency can maintain on retainer. It is scoped so the client owns the content and the agency owns the production pipeline.
- Client supplies raw source material (slide decks, recordings, policy PDFs) in an editable format. A named client-side subject matter expert is available for two review windows per module. The delivery team has admin access to the chosen hosting platform and the client's LMS or HR system. Brand assets, accessibility requirements, and compliance standards are documented before day one. A single approver is designated for sign-off so review does not stall.
- 1.Inventory every source asset and tag it by module, audience, and shelf life
- 2.Confirm the completion standard the client's compliance team will accept
- 3.Agree the module count and the review cadence in writing
- 1.Map learning objectives to assessment items for each module
- 2.Flag source material that is outdated, duplicated, or legally risky
- 3.Set the naming convention and folder structure for the build
- 1.Convert the first two modules from source format into the authoring environment
- 2.Apply the client's brand template and typography rules
- 3.Draft quiz banks with source-line references for client verification
- 1.Record or generate narration and captions for the pilot modules
- 2.Run a first-pass accessibility check on contrast, alt text, and caption sync
- 3.Send the pilot to the subject matter expert for factual review
- 1.Fold reviewer corrections back into the pilot build
- 2.Test the pilot on desktop and mobile playback
- 3.Confirm the pilot passes the client's completion standard before scaling
- 1.Produce the remaining modules in batches of three
- 2.Reuse the approved template so each batch needs only content review
- 3.Log every deviation from the source material for the client record
- 1.Package each module as a SCORM or xAPI file for the client's LMS
- 2.Verify completion tracking fires correctly in the client's HR system
- 3.Document the exact export settings for future updates
- 1.Configure the hosting platform's enrollment, drip, and certificate rules
- 2.Connect payment or seat provisioning if the client sells the course externally
- 3.Set up a staging copy so edits never touch the live catalog
- 1.Run a full learner-path test from enrollment to certificate
- 2.Check reporting exports against the client's compliance evidence needs
- 3.Capture screenshots of every admin screen for the handover guide
- 1.Write the update runbook covering content edits, re-exports, and version control
- 2.Record a 20-minute walkthrough of the production pipeline for the client team
- 3.Define the retainer scope: how many module updates per quarter and at what turnaround
- 1.Deliver the handover session and answer live questions
- 2.Transfer admin ownership and remove agency-only accounts
- 3.Confirm the retainer start date and the first update request window
The build fee covers production labor at a blended rate that stays well above internal cost because the template, quiz bank, and export settings are reused across every module after the pilot. The retainer is the real margin: quarterly content refreshes, compliance re-certification, and platform administration take a fraction of the original build hours but bill at the same day rate. Agencies that hand over a documented runbook also reduce the risk of the client bringing production in-house, because the client would have to rebuild the pipeline rather than inherit it.
- A hosted course catalog with enrollment, completion tracking, and certificate logic configured
- SCORM or xAPI packages for every module, tested inside the client's LMS
- A quiz and assessment bank with source-line references for each question
- An update runbook plus a recorded walkthrough of the production pipeline
- A quarterly retainer scope document listing update volume, turnaround, and reporting cadence
The client's LMS records a completed learner path from enrollment through certificate issuance, and the client team has independently edited and re-published one module using the runbook without agency assistance.