AnswerConnect Minute Margin Threshold

AnswerConnect's tiers are priced by talk time, not seats: $350 for 200 minutes, $395 for 300, $575 for 400. That makes minute burn the real unit of agency margin. Before quoting a retainer, pull 30 days of the client's inbound call volume and average handle time, then map it to a tier. A law office fielding 180 short intake calls at two minutes each fits the $350 Entry plan; a home services client with 250 longer dispatch calls overruns 200 minutes and lands on Growth at $395. The blueprint's 2-3x markup only survives when the tier is sized to actual volume, so build an overage clause into every retainer and review minute consumption at each monthly check-in. Agencies running 5+ accounts should rebalance tiers quarterly rather than absorb overage silently.