BoldDesk AI Credit Ceiling

BoldDesk's flat fee hides a second meter: AI credits. Scale AI ships 500 credits per month at $116, Momentum AI 1,000 at $587, Enterprise AI 2,500 at $1175, and the vendor caps autonomous resolution at roughly 70% of inquiries. Before quoting a managed support retainer, an agency should divide the client's monthly ticket volume by the credit allowance on the chosen plan. A client fielding 1,200 tickets a month on Scale AI burns through 500 credits long before the AI agent reaches its 70% ceiling, so the agency either absorbs overage or downgrades the automation promise. Run the same math on Momentum AI and the economics shift: fewer human hours per ticket, but a $471 jump in monthly platform cost that must be recovered in the retainer. Price the credit ceiling into the contract, not the headline plan fee.