Documentation Decay Rate

Documentation Decay Rate is the speed at which a knowledge base drifts out of sync with how an agency actually delivers work. Every process change, tool swap, or client handoff silently invalidates pages that nobody flags. The framework matters because agencies bill on delivery speed, and stale internal docs push that cost onto new hires and account managers who re-derive answers from Slack threads. Slite attacks this directly by monitoring connected tools like Slack, GitHub, and Linear, then drafting suggested fixes and routing them to an owner for review. GitBook runs a comparable agent that detects stale content and surfaces knowledge gaps. The practical move is to measure decay, not volume: pick ten pages your delivery team opens weekly, check each against current practice every quarter, and treat any page older than two client cycles as unverified until an owner signs off.