Feedback Latency Compression

Feedback Latency Compression treats the elapsed time between a client noticing something wrong and a developer receiving an actionable ticket as the primary cost driver on fixed-bid work. Every hour a vague email sits in an inbox, the ticket loses context: which browser, which screen size, which build. Compression happens in two places. First, capture: BugHerd lets a client click a live page element and auto-records browser, OS, and resolution, so the report arrives complete. Second, detection: Mystra replays signup, email, and checkout flows after every deploy, so breakage surfaces before the client ever opens the site. The framework matters because revision cycles are billed at agency cost, not client cost. A retainer that absorbs three rounds of "this looks off" erodes the same margin a fourth round would destroy. Compress latency and the third round disappears. Forrester's October analysis of multi-agent hand-offs points the same direction: fewer human relay steps, faster closure.