Oversight Premium

Oversight Premium is the spread between what an AI call center resolves on its own and what a client will pay a human to supervise. Nectar Desk's AI Voice Bot closes 40 to 65 percent of inbound calls autonomously, which means the remaining 35 to 60 percent is where agency margin actually lives: escalation design, QA sampling, and vertical-specific training data. Agencies that sell only the automation layer compete on per-seat pricing against every other reseller. Agencies that sell the oversight layer, documented escalation paths, weekly transcript reviews, and retraining cycles, hold a retainer that does not collapse when the underlying platform cuts prices. The premium is not the AI. It is the accountability wrapper around it. Price the wrapper separately and the client sees a service, not a license.