Post-Deployment Labor Floor

Every voice agent deployment leaves a labor floor: the calls, escalations, and corrections that still need a person. The framework asks agencies to measure that floor before pricing a retainer, because the floor, not the license fee, decides whether the account is profitable. Start with real call samples: count how many calls the agent resolves end-to-end, how many escalate, and how many need a human to fix a booking or a misread intent. Trillet's identity verification and live-system actions raise the automation ceiling in regulated work, but a wrong payment action still lands on someone's desk. Ruby and Abby keep humans in the loop by design, so their floor is visible in the invoice; white-label platforms hide it until month two. Forrester's finding that 83% of B2C marketers already use AI agents means clients compare your offer against a baseline, so quote the floor explicitly or absorb it silently.