Retrieval Friction Floor

Retrieval Friction Floor is the minimum effort a team member must spend to find an answer before they give up and ask a colleague instead. Every knowledge platform has one, and it sets the ceiling on adoption regardless of how much content sits inside. If a search takes four clicks, a channel switch, or a login the person does not have open, the answer effectively does not exist for them. Agencies feel this hardest during delivery crunches and handoffs, when a project manager needs a client's approved tone rules in under a minute. Guru attacks the floor with permission-aware answers surfaced inside existing workflows, while Tettra pushes answers into Slack channels where questions already get asked. Slab's Unified Search pulls results from Slack, Google, and Asana without leaving the wiki. Lower the floor before adding more documentation, because a fast answer to a partial question beats a slow answer to a complete one.