Failure PatternDecision layer
No Escalation Path (AI or Automation)
Symptom: Edge cases get stuck or mishandled. Root cause: No 'handover to human' rules.
By InnovaAI Research
How do you recognize it?
- •Edge cases get stuck or mishandled
- •Client complains about wrong responses
- •Team manually rescues issues ad-hoc
Why does it happen?
- •No 'handover to human' rules
- •No intent classification for high-risk cases
- •No ticketing or routing SOP
How do you fix it?
- •Define escalation intents and triggers
- •Log cases into ticketing with transcripts
- •Review escalations weekly to improve KB/SOP
Prevention Resources3 linked resources
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