QA Retainer Packaging Checklist (Retention)

QA Retainer Packaging Checklist (Retention)

1. 01

   Define the QA service scope in the retainer SOW

   Specify which pages, devices, and browsers are covered, and how many revision rounds are included per sprint. This prevents scope creep on fixed-bid projects.

2. 02

   Set a feedback response SLA with the client

   Agree on a turnaround time for client feedback, such as 48 hours, so the QA loop doesn't stall delivery.

3. 03

   Choose a visual feedback tool that matches client technical comfort

   For non-technical clients, a tool like BugHerd lets them click and comment directly on the live site, capturing screenshots and metadata automatically. This reduces vague 'this looks off' emails.

4. 04

   Establish a severity rating system for bugs

   Define what counts as critical, major, or minor so the team triages fixes by impact on the client's launch date.

5. 05

   Document the QA process in a client-facing one-pager

   Include how to submit feedback, what happens after submission, and how revisions are tracked. This sets expectations and reduces back-and-forth.

6. 06

   Price the QA retainer to cover maintenance overhead

   Factor in the cost of maintaining test suites and the time spent triaging feedback. Over-automation can balloon maintenance costs and erode margins.

7. 07

   Schedule a quarterly QA review with the client

   Review the number of bugs found, resolution times, and any recurring issues. Use this data to adjust the retainer scope or pricing.