The Identity Tax: Why Access Control Now Sets Agency Margin and Client Retention

Every agent, script, and contractor an agency deploys adds an identity that must be provisioned, scoped, reviewed, and revoked. When that discipline is missing, the cost lands twice: once in billable hours spent firefighting access issues, and again when a client audit or breach exposes the gap. IAM is no longer an IT line item; it is the control plane that determines whether an agency can safely scale headcount and automation at the same time.