StrategyDiscovery layer
The QA Coverage Curve: Why Scoring 100% of Calls Changes Agency Retainer Math
Manual QA samples 2 to 5 percent of calls, so every agency quality claim rests on a sliver of evidence.
By InnovaAI ResearchPublished Updated
Why does it matter for agencies?
Leverage
74/100Risk
58/100Manual QA samples 2 to 5 percent of calls, so every agency quality claim rests on a sliver of evidence. Platforms that auto-score full interaction volume turn that sliver into a defensible dataset, which is what lets an agency price QA as a recurring retainer line instead of a one-off audit. The strategic shift is that conversation data becomes the reporting layer, not the recording archive.