The Training Retention Curve: Why LMS Tools Decide Agency Renewal Rates

Training platforms stop being an HR line item the moment an agency sells onboarding, compliance, or customer education as a retainer. The economics flip: content built once gets delivered to every new client cohort, so gross margin on enablement work climbs with each renewal instead of resetting. The risk is equally structural, because a platform nobody logs into is a line item the client cuts first.