Running Sightspool as a service, Research Tools

Sightspool Agency Implementation, Research-Driven Product Strategy

Learn how to deliver user research cycles as a productized service by connecting client behavior data, identifying drop-off cohorts, and generating actionable insights tied to product changes. This course teaches agencies to run research projects end-to-end using Sightspool's Journey Canvas and interview automation, then package outcomes as retainer-based research subscriptions.

Open the decision record for Sightspool

What does running Sightspool for clients commit you to?

Published figures for this service. Blank fields are not published.

Monthly tool cost
Not published, the homepage describes a freemium model, but no plan prices appear in the supplied data; agency must confirm current vendor cost before quoting a client.
Time to first value
Not published, the supplied data gives setup_complexity as medium and time_to_value as days, but no explicit duration.
Payback
Not modeled, client price, agency labor rate, usage cost, overhead, and expected study volume are not supplied.
Guided implementation
8 hours

Is Sightspool worth running as a client service?

Sightspool supports a narrow, founder-led research service: one workspace, one active question, and an inspectable SDK. The evidence supports packaging study-by-study managed research, but vendor cost and any client fee remain unpublished, so agency economics cannot be modeled from this data alone.

An agency-fit judgement for reselling this service. It is separate from the tool description on the decision record.

Before you start

What has to be in place before the first client engagement.

Tools and subscriptions

  • Sightspool SDK (script tag or npm install)
  • PostHog, Amplitude, Stripe, or GitHub account for behavior data
  • Public product website URL for the client
  • Approved user cohort list with user IDs for matching
  • Verified mobile number for phone-routed interviews

People and inputs

  • Agency staff to install and validate the SDK and consent flow
  • Someone to configure the Journey Canvas and map journey steps
  • Founder or product owner available to lead interviews in-browser or by phone
  • Reviewer to approve research questions and interpret transcripts

Included with the course

7 working documents for delivering this service.

  • Research Project Scoping Worksheetworksheet
  • Journey Canvas Setup Checklistchecklist
  • Client Behavior Data Integration SOPsop
  • Interview Question Approval Templatetemplate
  • Research Cycle Outcome Tracking Guideguide
  • Cohort Identification and Invitation Workflowsop
  • Monthly Research Retainer Service Packagetemplate

Listed by name. These documents are not yet published as individual downloads.