Implementation BlueprintExecution layer

Alhena Client Onboarding Sprint (5-7 days)

A structured onboarding sprint to deploy Alhena's AI shopping assistant and support concierge for eCommerce clients, ensuring integration, training, and analytics are set up for measurable ROI. Time: 5-7 days.

By InnovaAI ResearchPublished Updated

E-Commerce Tools

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Blueprint

Alhena Client Onboarding Sprint (5-7 days)

A structured onboarding sprint to deploy Alhena's AI shopping assistant and support concierge for eCommerce clients, ensuring integration, training, and analytics are set up for measurable ROI.

Prerequisites
  • Client has an active Shopify or WooCommerce store with product catalog accessible.
  • Access to client's helpdesk (Zendesk, Intercom, or Gorgias) credentials for integration.
  • Client provides brand guidelines, FAQ content, and product data for AI training.
  • Alhena account created with appropriate plan (Essentials or higher) based on expected conversation volume.
  • Define client's KPIs (e.g., reduction in support tickets, increase in conversion rate) to measure success.
Execution Timeline
  • 1.Create Alhena account and connect client's Shopify or WooCommerce store via API.
  • 2.Integrate Alhena with client's helpdesk (Zendesk, Intercom, or Gorgias) to enable support concierge.
  • 3.Set up initial AI profiles and configure basic settings for the client's brand.
  • 1.Import client's product catalog (up to 50,000 SKUs on Essentials plan) into Alhena.
  • 2.Upload FAQ and knowledge base content to train the AI Support Concierge.
  • 3.Configure AI Shopping Assistant to use client's product data for personalized recommendations.
  • 1.Customize AI responses to match client's brand tone and policies.
  • 2.Set up AI Visibility module to track product presence in AI search engines like ChatGPT and Gemini.
  • 3.Test AI conversations in sandbox to ensure accuracy and relevance.
  • 1.Deploy AI Shopping Assistant on client's storefront (Shopify or WooCommerce).
  • 2.Enable AI Support Concierge to auto-resolve up to 80% of inquiries.
  • 3.Configure Voice AI for phone-based shopping and support if client requires.
  • 1.Train client team on Alhena dashboard, conversation analytics, and AI profile management.
  • 2.Set up monitoring for AI questions tracked and conversation limits.
  • 3.Review initial performance and adjust AI training based on real interactions.
  • 1.Optimize AI responses based on first week's conversation data.
  • 2.Implement social commerce features (e.g., reviews and reputation management) if applicable.
  • 3.Ensure all integrations are stable and data flows correctly.
  • 1.Deliver final report with conversation analytics, AI visibility audit, and recommendations.
  • 2.Hand over admin access to client and schedule follow-up support.
  • 3.Document configuration and training for future reference.
$199 to $999 per year for Alhena subscription, plus agency setup fee (e.g., $3,500 for Starter Shop Assistant).5-7 days
ROI Logic

Agencies can charge a setup fee of $3,500 for a 20-hour effort, while Alhena's subscription costs as low as $199/year on Essentials. With a retainer model, agencies can bundle Alhena's conversation limits (200/mo on Essentials) into a monthly fee, yielding high margins. For example, charging $500/month for management while Alhena costs $16.58/month (annual) leaves over $483 in gross margin per client.

Deliverables
  • Alhena AI Shopping Assistant deployed on client's storefront
  • AI Support Concierge configured with client's FAQ and knowledge base
  • AI Visibility audit report showing product presence in AI search engines
  • Client training session on Alhena dashboard and analytics
  • Configuration documentation and handover guide
Definition of Done

Alhena is fully integrated, AI profiles are trained and live, client team is trained, and a performance report with conversation analytics is delivered.

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