Alhena Rule: Adopt Only When Client Conversation Volume Fits a Tier
Should my agency adopt Alhena for a client, and at which pricing tier? Adopt Alhena only when the client's projected monthly conversations fit within a specific pricing tier, and bill the retainer accordingly.
By InnovaAI ResearchPublished Updated
“Should my agency adopt Alhena for a client, and at which pricing tier?”
Adopt Alhena only when the client's projected monthly conversations fit within a specific pricing tier, and bill the retainer accordingly.
Agencies often bundle all Alhena modules into one retainer without checking the client's actual conversation volume, leading to either wasted spend on a higher tier or a client hitting limits and facing support gaps.
Alhena's pricing is conversation-based, with the Essentials plan at $199/yr for 200 conversations per month and Scale at $999/yr for 1,200. The verdict notes that bundling all modules into a single retainer may not align with every client's workflow, so agencies must match the tier to actual volume. This prevents overpaying for unused capacity or underdelivering on support coverage.
- •Client is a DTC eCommerce brand on Shopify or WooCommerce with under 50,000 SKUs
- •Client's support and shopping assistant conversations are expected to stay under 200 per month
- •Client needs AI visibility monitoring across major AI engines like ChatGPT and Gemini
- •Client already uses Zendesk, Intercom, or Gorgias and wants AI augmentation without switching helpdesks
More on Alhena
- StrategyWhy Alhena Compounds for Agency LTV
- ConceptAlhena Conversation Margin Model
- Decision FrameworkAlhena: Buy vs Skip (Agency Retainer Fit)
- Failure PatternWhy Agencies Fail With Alhena in Multi-Client Retainers
- Implementation BlueprintAlhena Client Onboarding Sprint (5-7 days)
- Operating ProcedureAlhena Client Conversation Limit Audit (Retention)