Implementation BlueprintExecution layer

Awaz White-Label Voice Retainer Launch (7-10 days)

Stand up Awaz's White Label plan as a branded phone-automation retainer, with client subaccounts, a configured inbound booking agent, and a per-minute cost model the agency can defend at renewal. Time: 7-10 days.

By InnovaAI ResearchPublished

AI Voice Agent

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Blueprint

Awaz White-Label Voice Retainer Launch (7-10 days)

Stand up Awaz's White Label plan as a branded phone-automation retainer, with client subaccounts, a configured inbound booking agent, and a per-minute cost model the agency can defend at renewal.

Prerequisites
  • Awaz White Label plan active at $297/mo, with custom domain and SSL pointed at the branded app
  • One pilot client with a real call volume baseline (missed-call count or after-hours abandonment) and calendar access
  • Client CRM credentials for the integration you will use: GoHighLevel, Salesforce, Zoho CRM, Calendly, or Shopify
  • Written call-handling script covering hours, FAQs, booking rules, and escalation to a human
  • Agreed per-minute resale rate that sits above the $0.12/min Awaz usage cost
Execution Timeline
  • 1.Create the Awaz agency account and activate the White Label plan at $297/mo
  • 2.Apply agency logo and custom domain with SSL so client-facing call pages carry no Awaz branding
  • 3.Map the subaccount structure: one Awaz subaccount per client, named to match your billing records
  • 1.Draft the client's inbound agent in the drag-and-drop builder: greeting, qualification questions, booking intent
  • 2.Load business hours, service area, and FAQ answers into the agent so after-hours calls resolve without a human
  • 3.Define the handoff rule for calls the agent must route to a staff member
  • 1.Connect the client calendar (Calendly or Google Calendar) and test real-time slot booking end to end
  • 2.Wire the CRM integration (GoHighLevel, Salesforce, Zoho CRM, or Shopify) and confirm call outcomes log to the right record
  • 3.Build the SMS follow-up for missed calls and booking confirmations
  • 1.Run a test batch of 25 to 50 sample contacts through the campaign manager
  • 2.Score transcripts for booking accuracy, wrong answers, and dropped handoffs
  • 3.Rewrite the two weakest script branches and rerun the failing scenarios
  • 1.Configure the WhatsApp channel if the client's market uses it, keeping SMS as the fallback
  • 2.Set the analytics dashboard views the client will see at review: calls handled, bookings made, minutes consumed
  • 3.Create the client's subscription plan inside Awaz and connect payment collection
  • 1.Publish the agent to the client's live phone number during a low-volume window
  • 2.Watch the first live calls and correct any booking or routing error in the builder the same day
  • 3.Send the client a one-page call-handling summary so staff know when the agent escalates
  • 1.Reconcile day-one live minutes against the $0.12/min usage rate to build the first margin read
  • 2.Adjust the retainer tier if actual minutes run past the modeled band
  • 3.Hand over dashboard access and schedule the 30-day review
$297/mo White Label platform fee plus $0.12/min usage; a pilot client at 1,500 minutes per month lands near $477/mo in hard cost before your labor7-10 days
ROI Logic

The fixed cost is the $297/mo White Label plan; everything above it scales with call minutes at $0.12/min, so a client burning 1,500 minutes costs roughly $477/mo in tool spend. Price the retainer against the receptionist or answering service the client is replacing, and the gap between that figure and $477 is your gross margin. Because subaccounts are unlimited on the White Label plan, each additional client adds only its own minute usage, not another platform fee.

Deliverables
  • Branded Awaz subaccount per client with custom domain and SSL live
  • Configured inbound voice agent with booking flow, FAQ handling, and escalation rule
  • CRM and calendar integrations verified against real test calls
  • SMS and WhatsApp follow-up sequences for missed calls and confirmations
  • Minute-usage and margin worksheet built on the $0.12/min rate
Definition of Done

The client's branded Awaz agent books a live appointment into their calendar, logs the outcome to their CRM, and the reconciled minute cost still leaves the agreed retainer margin intact.

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