Implementation BlueprintExecution layer

NowaCRM ISP Billing Onboarding Sprint (6-8 days)

A fixed-scope engagement that stands up a working NowaCRM tenant for an Indian ISP client: RADIUS AAA, PPPoE session control, GST invoicing, and UPI collection running on the client's own NAS hardware. Time: 6-8 days.

By InnovaAI ResearchPublished

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Blueprint

NowaCRM ISP Billing Onboarding Sprint (6-8 days)

A fixed-scope engagement that stands up a working NowaCRM tenant for an Indian ISP client: RADIUS AAA, PPPoE session control, GST invoicing, and UPI collection running on the client's own NAS hardware.

Prerequisites
  • Client is an Indian ISP or broadband operator with MikroTik, Cisco, or Huawei NAS devices already in service
  • Subscriber export available as CSV including connection details, billing history, and KYC documents
  • NAS device connection credentials and network topology documented by the client's network engineer
  • Payment gateway credentials for UPI, Razorpay, or Paytm, plus the client's GST registration details
  • Agreed subscriber count band so the per-subscriber rate (₹10 at 1-200, ₹3.50 at 15,001-25,000) is fixed before kickoff
Execution Timeline
  • 1.Confirm ISP fit: client operates RADIUS-compliant NAS hardware and needs GST-compliant invoicing or UPI collection
  • 2.Create the NowaCRM tenant and configure the ISP profile, broadband plan packages, and tax settings
  • 3.Collect subscriber CSV, NAS connection details, and payment gateway credentials as onboarding inputs
  • 1.Connect the client's MikroTik, Cisco, or Huawei NAS devices to NowaCRM
  • 2.Verify FreeRADIUS AAA responds correctly to authentication requests from each NAS
  • 3.Test one PPPoE session end to end before touching the full subscriber base
  • 1.Import the subscriber list via CSV with connection details, billing history, and KYC documents
  • 2.Map legacy plan names onto NowaCRM plan packages so renewal dates and bandwidth caps carry over
  • 3.Reconcile imported subscriber count against the client's own billing sheet and flag mismatches
  • 1.Configure automated GST invoice generation with the client's GSTIN and tax slabs
  • 2.Wire UPI, Razorpay, or Paytm collection so subscribers can pay from the invoice
  • 3.Set dunning rules for overdue accounts and confirm the reminder sequence fires on a test subscriber
  • 1.Enforce bandwidth policies per plan package and confirm shaping holds under load
  • 2.Set up the ticketing module for subscriber complaints and link it to subscriber records
  • 3.Configure KYC status tracking so unverified subscribers are visible on the dashboard
  • 1.Build the reseller or partner hierarchy if the client sells through local cable operators
  • 2.Connect the NowaCRM API to any existing reporting or accounting tool the client already runs
  • 3.Run a full billing cycle in a test window and compare output against the client's manual process
  • 1.Train client staff on dashboard operations, monthly billing cycle management, and dunning review
  • 2.Hand over a runbook covering NAS reconnection, CSV re-import, and invoice correction
  • 3.Walk the client through the first live invoice batch before releasing it to subscribers
  • 1.Buffer day for reconciliation issues surfaced during the first live billing run
  • 2.Close out with a signed acceptance against the definition of done
$299/mo agency fee against a NowaCRM platform cost of roughly ₹10 per subscriber monthly at the 1-200 band (about ₹2,000/mo at 200 subscribers), dropping to ₹3.50 per subscriber at the 15,001-25,000 band; setup effort is 16 hours plus 2 hours/mo ongoing6-8 days
ROI Logic

The agency charges $299/mo for a 16-hour setup plus 2 hours of monthly maintenance, while the client's NowaCRM subscription runs at ₹10 per subscriber in the 1-200 band, so a 200-subscriber ISP costs the client about ₹2,000/mo in platform fees and the agency keeps the spread on a recurring retainer. Margin holds because the per-subscriber rate falls to ₹3.50 at the 15,001-25,000 band, so larger ISP clients pay proportionally less for the platform while the agency's maintenance hours stay flat. This only works for agencies already serving Indian broadband operators; there is no white-label program to resell under an agency brand.

Deliverables
  • Configured NowaCRM tenant with ISP profile, plan packages, and GST tax settings
  • NAS integration record showing MikroTik, Cisco, or Huawei devices authenticating through FreeRADIUS
  • Imported subscriber base reconciled against the client's legacy billing sheet
  • Automated GST invoice and UPI/Razorpay/Paytm collection workflow with dunning rules tested
  • Staff runbook covering billing cycle management, CSV re-import, and invoice correction
Definition of Done

The client's first live NowaCRM invoice batch is generated with correct GST, collected through UPI or Razorpay, and every active subscriber authenticates through FreeRADIUS on their own NAS hardware without manual intervention.

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