Andy Channel Concentration Rule

Andy's value scales with how much of a client's inbound already lives on WhatsApp or Instagram, because those channels are where the agent connects natively via QR code or the official Meta API. A real estate agency whose leads arrive as WhatsApp messages can put Andy on the Starter plan at $9/month (1 agent, 300 messages) and still capture after-hours inquiries, while a client spread thin across email, phone, and web forms gets less from the same deployment. The Pro tier at $19/month raises the ceiling to 3 agents, 3 seats, and 2,000 messages across multiple channels, which is the realistic entry point once a client runs two or more conversation surfaces. Before quoting a retainer, count the client's monthly WhatsApp threads: below roughly 300, Starter holds; above 2,000, budget Pro Max at $49/month for 7,500 messages and 10 seats.