Human Touch Reserve

Human Touch Reserve is a staffing rule for deciding where async screening stops and a live recruiter starts. The model splits each client requisition into two lanes: a volume lane where one-way video and scored forms carry the first round, and a reserve lane where senior or niche candidates get a named human within 48 hours. The split protects client brand perception while keeping the cost base low. Raffi, which returns a ranked top 3-5 shortlist within 24 hours, and HyRiX, priced at ₹1,975/month for 350 resume scorings on its Founding Partner plan, both fit the volume lane. VideoAsk's live call scheduling covers the reserve lane without a second vendor. For agencies selling fractional recruiting, the reserve lane is the retainer justification: it is the part clients cannot replicate with a form, and it is where senior billable hours are deliberately spent rather than accidentally burned.