Brilo AI Call Minute Budget and Overage Control (Operations)

Brilo AI Call Minute Budget and Overage Control (Operations)

1. 01

   Open the Brilo AI workspace dashboard and record the current billing cycle minute consumption against the plan ceiling

   Pro Plan carries 600 minutes and Growth Plan carries 2,500 minutes per month. Write the consumed figure and the remaining figure into the client's delivery log before touching any agent configuration, because every later change is judged against that baseline.

2. 02

   Map each active AI agent to its call type and average handle time

   Brilo AI bills on minutes consumed rather than seats, so an outbound qualification agent and an inbound support agent draw from the same pool. Tag agents as inbound support, lead qualification, appointment booking, or post-call survey so the agency can see which flow is eating the allowance.

3. 03

   Set the human handoff rule for every agent before the month's traffic arrives

   Intent recognition and sentiment analysis trigger the transfer to a human. Define the exact conditions (low-confidence intent, negative sentiment, explicit request for a person) and confirm the routing destination in the workspace. Unrouted transfers burn minutes twice: once on the AI leg, once on the human leg.

4. 04

   Cap outbound campaign volume at the remaining minute balance divided by average call length

   If 180 minutes remain and calls average 3 minutes, the outbound list for the week is 60 dials, not 200. Give the client this number in writing so the agency is not blamed for a mid-campaign cutoff.

5. 05

   Verify the CRM sync is writing transcripts and sentiment scores to Salesforce, HubSpot, Zoho, or Zendesk

   A failed native integration or webhook means the client pays for minutes with no record of the conversation. Check the last 20 calls for a matching CRM record before reporting the month as clean.

6. 06

   Escalate to the Growth Plan or a Custom quote when two consecutive cycles exceed 85 percent of the allowance

   Moving from Pro at $149/month to Growth at $499/month buys unlimited agents and 2,500 minutes. Run the arithmetic on the client's actual minute burn before recommending the jump, and put the delta in the retainer renewal conversation rather than absorbing it silently.

7. 07

   Log the cycle's minute burn, handoff rate, and sentiment trend in the client's monthly delivery report

   Three numbers per agent: minutes consumed, percentage of calls transferred to a human, and the sentiment split. This is the evidence base for the next retainer review and for any repricing request.