EventMS Pro Multi-Organizer Payout Reconciliation (Retention)

EventMS Pro Multi-Organizer Payout Reconciliation (Retention)

1. 01

   Open the organizer portal and review the approval queue for pending payout requests

   EventMS Pro routes each organizer's payout request through an approval workflow before funds move. Clear this queue weekly so venue operators on a retainer do not chase your agency for settlement dates.

2. 02

   Cross-check each approved payout against the Stripe or PayPal transaction log for the same event ID

   EventMS Pro processes payments natively through both gateways, so a single event can carry settlements from two sources. Match gross ticket revenue, refunds, and the platform's recorded net before releasing anything.

3. 03

   Confirm the organizer's commission split in the organizer profile settings matches the contract on file

   Multi-organizer installations let each organizer carry a different revenue share. A stale split percentage is the most common cause of a payout dispute, and it is corrected in the organizer record, not in the payout itself.

4. 04

   Verify reserved seating and box office sales are included in the reconciliation, not just platform checkout

   EventMS Pro records sales across six channels: platform checkout, box office, RSVP, pay-what-you-want, waitlist, and external link-out. Box office cash or card sales entered manually are the ones most often missed at month end.

5. 05

   Reconcile QR code scan counts against tickets sold for each event before closing the period

   A scan count materially below tickets sold signals duplicate tickets, uncollected will-call, or a scanner that was offline. Flag the gap to the organizer in writing rather than absorbing it into the payout.

6. 06

   Export the analytics dashboard figures and attach them to the client's monthly retainer report

   The dashboard carries the per-event revenue and attendance numbers the client will quote back to you. Sending the export with the payout statement removes the follow-up email cycle.

7. 07

   Log the reconciliation outcome and any split corrections in the agency's handover notes for the next billing cycle

   Because the license is perpetual and support runs for six months from purchase, your agency owns this process long after vendor support ends. Written notes are what keep a second operator able to run the same reconciliation.