LocalImpact Multi-Location Review Request Sequence Setup (Delivery)

LocalImpact Multi-Location Review Request Sequence Setup (Delivery)

1. 01

   Verify sending domains before any client-facing launch

   Confirm the email sending domain and SMS sender are verified inside the LocalImpact workspace. A failed verification mid-campaign leaves the client's review request sequence half-delivered, so treat this as a hard gate before loading contact data.

2. 02

   Load the client's customer contact list with email and phone fields populated

   LocalImpact sends requests through both email and SMS, so a contact record missing a phone number only receives half the sequence. Flag incomplete records back to the client rather than importing them silently.

3. 03

   Build the email and SMS review request campaign with follow-up reminders

   Configure the initial request plus reminder cadence in the automated request builder. Keep the first send close to the customer interaction; the platform's value comes from automation depth, not from a single blast.

4. 04

   Set the review destination links for each platform the client cares about

   LocalImpact imports from 36+ platforms, but the request sequence should point customers at the one or two destinations that matter for the client's local search visibility. Confirm the primary destination with the client in writing before launch.

5. 05

   Configure AI-assisted reply templates in the client's brand voice

   Draft reply templates for positive, neutral, and negative review categories. AI-assisted replies speed up the unified inbox, but a human still approves tone on anything below four stars before it publishes.

6. 06

   Deploy the review showcase widget on the client's site

   Embed at least one customizable widget or badge so collected reviews surface as social proof. Record the embed location in the client's delivery notes so a future site redesign does not silently remove it.

7. 07

   Run a live test request against an internal address and phone number

   Send one request through each channel and confirm delivery, link behavior, and widget rendering. Only after the test passes should the client's real customer list go live.

8. 08

   Schedule the first reporting checkpoint

   Set a review of aggregate request volume, response rate, and new reviews per platform. On the Pro plan and above, use the centralized reporting and cross-location comparison views rather than per-location exports.