Krisp

Krisp bundles noise cancellation, AI note-taking, and CRM sync into one workspace at $16 per user monthly ($8 annual) on Core, but every seat you add for a client stacks onto your own subscription. That per-user math means agencies should bill Krisp as a setup and configuration engagement, not a resold monthly line, because the vendor already owns the recurring revenue and publishes no white-label path.

Krisp bills per user per month: Core at $16 monthly or $8 annual, Advanced at $30 monthly or $15 annual, with Advanced adding Salesforce and ConnectWise sync, manager view, and 4hrs/day speaker-side accent conversion. The framework asks one question before any agency quotes a managed meeting-intelligence retainer: how many client seats sit behind the fee? Ten seats on Advanced annual runs $150 per month, so a $1,150 Krisp Clarity Starter engagement covers roughly seven months of seats before setup labor is counted. Past about 25 seats, a flat retainer stops absorbing the subscription and the agency either moves the client to annual billing or reprices per seat. Run the seat count first, then price the retainer around it. Agencies that skip this step win the deal and fund the client's licenses out of their own margin for the length of the contract.

Resolution Ceiling is the share of inbound contacts a platform closes without a human, and it sets the ceiling on what an agency can charge for a managed support retainer. Vendors publish wide bands: Nectar Desk's AI Voice Bot resolves 40-65% of calls autonomously, while Glassix routes conversations to AI agents by default and escalates only exceptions. The gap between those two numbers is not a product defect, it is the agency's pricing variable. Every point of resolution you add through custom intent trees, vertical vocabulary, and escalation rules converts agent hours into margin. The ceiling also moves: agentic control failures show autonomous systems acting outside intended boundaries, so a resolution rate without a containment policy is a liability, not a saving. Agencies that document resolution rate by intent, with a named human owner for each escalation path, defend the retainer. Agencies that quote a vendor's headline percentage without a measured baseline get repriced at renewal.

Oversight Premium is the margin you can charge for the human layer sitting on top of autonomous call resolution. Vendors publish autonomous resolution rates as headline numbers: Nectar Desk's AI Voice Bot resolves 40-65% of inbound calls without an agent, and Glassix routes conversations to AI agents by default across WhatsApp, email, chat, and voice. The remaining 35-60% is where agency revenue lives, because escalation handling, exception scripting, and vertical-specific training data are the parts clients cannot buy off the shelf. An agency that resells a seat license competes on price against every other reseller. An agency that owns the escalation playbook, the QA rubric, and the retraining loop on unresolved calls sells a retainer tied to outcomes the platform alone cannot deliver. The framework matters because resolution rates are rising, which shrinks the raw labor pool but expands the value of the oversight layer. Price the oversight, not the minutes.

Package Krisp as a one-time deployment and training engagement billed to the client, and let the client hold their own per-user Krisp subscription instead of absorbing seat costs into an agency retainer.

Price the managed service on the human oversight layer (transcript review, escalation design, intent retraining) before you quote the automation rate, because the automation rate is the vendor's number and the oversight layer is the agency's margin.

IF your agency runs client calls across Zoom, Teams, and Google Meet and needs noise cancellation, transcription, and CRM sync in one workspace, THEN start on Core at $16 per user monthly ($8 annual) and only move to Advanced at $30 per user monthly ($15 annual) when a client needs Salesforce or ConnectWise sync, manager view, or more than 1 hr/day of Accent Conversion. IF the work requires white-label delivery or reselling under your own brand, THEN skip Krisp, because per-user pricing stacks across client accounts and no white-label capability is published.

Agencies package Krisp's noise cancellation, AI note-taker, and CRM sync into a per-client meeting intelligence retainer, configured once and billed monthly.