Implementation BlueprintExecution layer

Botpress White-Label Support Resale Build (6-8 days)

Stand up a resellable Botpress support agent on the Plus plan, white-label the webchat and Help Center, and hand a client a working ticket-resolution service billed as a monthly retainer. Time: 6-8 days.

By InnovaAI ResearchPublished

AI Agents

How do you implement it?

Blueprint

Botpress White-Label Support Resale Build (6-8 days)

Stand up a resellable Botpress support agent on the Plus plan, white-label the webchat and Help Center, and hand a client a working ticket-resolution service billed as a monthly retainer.

Prerequisites
  • Botpress account on the Plus plan ($150/mo, 250 conversations included) so white-label webchat and custom-domain Help Center are available
  • Pilot client with a documented ticket taxonomy (refunds, account updates, order status) and access to their knowledge base
  • Admin credentials for the client's helpdesk plus HubSpot, Notion, or Jira where the agent must read and write
  • Channel access tokens for the surfaces in scope (WhatsApp, Instagram, Slack, Messenger, email, or webchat)
  • A named human escalation owner on the client side with response hours agreed in writing
Execution Timeline
  • 1.Create the Botpress workspace and walk Agent Studio to confirm which ticket types the pilot client will route to the agent
  • 2.Pull the client's last 90 days of support tickets and group them into resolvable versus escalate-only categories
  • 1.Load the client's knowledge base into Botpress and train the agent on tone, refund policy, and account-update rules
  • 2.Draft the escalation rule set so complex cases hand off with full conversation history
  • 1.Connect HubSpot, Notion, and Jira so the agent can read customer records and write back ticket outcomes
  • 2.Wire the first messaging channel (webchat or WhatsApp) and run a scripted refund and account-update test
  • 1.Enable white-label webchat on the Plus plan and strip Botpress branding from the client-facing widget
  • 2.Publish the Help Center on the client's custom domain and link it from the webchat fallback path
  • 1.Add remaining channels (Instagram, Slack, Messenger, email) and confirm each routes into the same agent
  • 2.Build the multi-step workflow for the client's highest-volume ticket type end to end
  • 1.Run a supervised live window where the agent resolves real tickets and a human reviews every escalation
  • 2.Log false resolutions and retrain the knowledge base against them
  • 1.Set conversation-volume monitoring against the 250 included on Plus and the $65 per 100 overage rate
  • 2.Write the client-facing monthly report template covering resolution rate, escalations, and conversation spend
  • 1.Hand over the retainer package with SLA terms, escalation contacts, and the monthly review cadence
  • 2.Confirm billing pass-through for overage conversations is written into the agreement
$150/mo Botpress Plus baseline; overage at $65 per 100 conversations once the client passes 250/mo. A client running 600 conversations lands near $377/mo in platform cost.6-8 days
ROI Logic

The Plus plan at $150/mo covers 250 conversations with unlimited AI agents and white-label webchat, so a single retainer priced at $630/mo (the local support agent package) returns roughly 4x platform cost before overage. Overage is the margin lever to watch: at $65 per 100 conversations, a client at 600 conversations adds about $227/mo in cost, which still leaves healthy room on a $630 to $1,500 retainer. Agencies stacking 5 or more support-heavy clients on one workspace spread the fixed $150 across the book and keep delivery hours near 3h/mo per client.

Deliverables
  • White-labeled Botpress webchat embedded on the client site with branding removed
  • Custom-domain Help Center published from Botpress and linked to the agent fallback
  • Documented escalation rule set with full-context handoff to the client's human team
  • Conversation-volume dashboard tracking the 250 included on Plus against $65 per 100 overage
  • Monthly performance report template covering resolution rate, escalations, and platform spend
Definition of Done

The client's Botpress agent resolves at least one full refund or account-update workflow end to end in production, escalates the rest with full history, and the white-labeled webchat plus custom-domain Help Center are live under the client's brand.

Botpress decision recordBrowse the Academy

More on Botpress

More for AI Agents