Botpress Conversation Ceiling

Botpress bills on conversations, not seats, so every agency retainer has a hard ceiling set by the plan's included volume. Plus at $150/mo carries 250 conversations; Team at $750/mo carries 1,500. Overage runs $65 per 100 conversations, which means a client whose support volume doubles can quietly erase the margin on a fixed-fee deal. Before quoting, agencies should pull the pilot client's monthly ticket count and divide it by the included volume to see how many months of headroom the plan buys. A dental clinic fielding 200 chats a month sits comfortably on Plus; an ecommerce client at 1,400 tickets needs Team from day one. The framework forces the conversation count into the proposal before the retainer is signed, so overage becomes a documented pass-through line rather than a surprise absorbed by the agency.