Bitcall Client Voice Line Provisioning (Onboarding)

Bitcall Client Voice Line Provisioning (Onboarding)

1. 01

   Register the agency master account with an account email only (no KYC) and fund the prepaid balance via one of the supported rails: Bitcoin, USDT, ETH, card, PayPal, Apple Pay, Google Pay, or Stripe.

   Record the top-up amount as the client's cost basis, since Bitcall publishes no pricing tiers and your baseline spend is whatever prepaid balance you load.

2. 02

   Confirm per-second billing behavior and A-Z termination access to the client's priority countries before any client-facing build.

   Run a test call to each destination and note the per-minute rate, for example 0.004 € per minute to Mexico, so the retainer quote reflects real usage.

3. 03

   Provision a virtual phone number in the client's target country from the dashboard number inventory.

   Match the number's country to the client's customer base; a local number is the reason most SMB clients buy the line at all.

4. 04

   Connect the SIP trunk using IP authentication and bind it to the provisioned number.

   IP auth removes per-device credential management, which matters when the client adds staff handsets later.

5. 05

   Place a live test call with caller ID set or hidden per the client's requirement, and verify call recording and transfer from the browser-based webphone.

   Recording and transfer are the two features clients notice in week one; confirm both before handoff.

6. 06

   Configure the bulk SMS/MMS notification workflow for client appointment reminders or order updates.

   Keep the first SMS template short and test delivery to two carriers before enabling it for the client's list.

7. 07

   Document the client's top-up cadence, destination rates, and number inventory in the delivery handoff note, then schedule the monthly balance review.

   Prepaid balances stop calls when they hit zero, so the review date is the retention safeguard on this retainer.