Candidate Experience Audit (QA)

Candidate Experience Audit (QA)

1. 01

   Map the current screening funnel end to end

   Document every touchpoint from application receipt to shortlist decision, noting which steps are automated and which require human intervention.

2. 02

   Time each stage with a stopwatch on a test candidate

   Run a mock application through the funnel to measure actual turnaround time, comparing it against the client's stated hiring timeline.

3. 03

   Review the async interview prompt for clarity and tone

   Check that questions are unambiguous, jargon-free, and reflect the client's employer brand. Rewrite any phrasing that could confuse or alienate candidates.

4. 04

   Verify the scheduling logic handles time zones and reschedules gracefully

   Test live call booking across at least three time zones and confirm that rescheduling or cancellation links work without dead ends.

5. 05

   Assess the mobile experience on a low-end device

   Open the video form or interview link on a budget Android phone to catch rendering issues, slow load times, or broken media playback that could deter candidates.

6. 06

   Collect candidate feedback from recent screens

   Send a short post-screen survey to candidates who completed the process, asking about ease of use, perceived fairness, and likelihood to recommend the client as an employer.

7. 07

   Flag any step where a human touch is missing for senior roles

   For niche or senior positions, identify where an automated screen might feel impersonal, and recommend a live recruiter call or personalized video introduction as a supplement.