My Community Platform

My Community Platform lets an agency resell a branded member hub on plans priced at $150, $900, and $1900 per month, so the client's community becomes a recurring line item instead of a one-off build. The Scale plan carries up to 25,000 members and 500,000 emails per month, which means a single agency deployment can absorb a regional association's entire member base without a second vendor. Ignoring it leaves that budget with Eventbrite, Mailchimp, and Facebook Groups, where the agency earns nothing after launch.

My Community Platform prices by member ceiling, not by seats: Launch at $150 monthly ($125 annual) caps at 5,000 members with 50,000 emails, Growth at $900 monthly ($750 annual) raises that to 10,000 members and 150,000 emails, and Scale at $1900 monthly ($1583 annual) reaches 25,000 members and 500,000 emails. Native iOS and Android apps only appear at Growth and above. For an agency, the ceiling is the pricing event. A chamber of commerce at 4,800 members sits on Launch; one renewal season later it crosses 5,000 and the client must move to Growth, a 6x jump. Agencies that quote a flat retainer without mapping the client's growth curve absorb that jump themselves. Model the member trajectory before signing, and write the tier change into the retainer as a scheduled adjustment rather than an awkward mid-year conversation.

Portal Consolidation Tax is the hidden cost an agency accepts when it collapses CRM, project management, invoicing, and the client portal into one bundled system. Setup is fast and the client sees one branded login, but every future migration now carries the whole stack with it: contacts, invoices, approval history, and file permissions all move together or not at all. Standalone portals invert the trade: more integration work up front, cheaper to swap later. The framework asks one question before signing, which is what fraction of client-facing delivery would break if this vendor raised prices 30% next quarter. Forrester's November 2026 research on vendors controlling the meter, the gate, and the referee describes the same concentration risk, and it applies directly to agencies whose retainer work runs through a single bundled portal. Score each candidate on exit cost, not feature count.

Portal Surface Area is the count of distinct client-facing places an agency asks a client to visit: a file share, an approval thread, an invoice inbox, a reporting dashboard, a scheduling page. Each additional surface adds a login, a notification stream, and a question your account team answers on repeat. The framework says to measure surfaces per retainer before choosing tools, because consolidation value comes from subtraction, not from feature lists. A bundled platform such as ClientVenue or Assembly collapses several surfaces into one branded workspace, while a standalone portal like Clinked or SuperOkay keeps the surface count low but leaves billing and contracts elsewhere. Run the count on your three largest accounts this week: list every URL and inbox a client touches in one delivery cycle. If the number exceeds four, the next tool decision should remove a surface rather than add one.

Adopt My Community Platform only when a membership client's headcount and email volume justify the Growth or Scale tier, and keep Launch-tier clients on a fixed retainer that covers the $150 monthly platform cost.

Choose a bundled portal only when the agency wants one vendor to own CRM, billing, and client access, and choose a standalone branded workspace whenever the client relationship already lives in systems you control.

IF your client roster is dominated by nonprofits, schools, chambers of commerce, or membership organizations that need a branded member hub, THEN My Community Platform's Launch plan at $150 monthly ($125 annual) covers a community website, member CRM, events and ticketing, and 50,000 emails per month for up to 5,000 members. IF a client needs native iOS and Android apps, push notifications, or direct and group messaging, THEN the entry point jumps to the Growth plan at $900 monthly ($750 annual), a 6x step up from Launch that only makes sense once the member base and engagement budget justify it. IF the client needs more than 10,000 members or 150,000 emails per month, THEN the Scale plan at $1900 monthly ($1583 annual) is the only tier that fits.

A repeatable delivery playbook for agencies to stand up a branded My Community Platform community for a nonprofit, association, or membership client, replacing Eventbrite, Mailchimp, and Facebook Groups with one portal.