Implementation BlueprintExecution layer

Multibase Multi-Brand Portal Rollout (6-8 days)

A repeatable delivery sprint that turns one Multibase content repository into branded client help portals with custom domains and AI answer synthesis, priced as a setup fee plus monthly retainer. Time: 6-8 days.

By InnovaAI ResearchPublished

Knowledge Base AI

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Blueprint

Multibase Multi-Brand Portal Rollout (6-8 days)

A repeatable delivery sprint that turns one Multibase content repository into branded client help portals with custom domains and AI answer synthesis, priced as a setup fee plus monthly retainer.

Prerequisites
  • Multibase workspace on Scale ($149/month, 10 portals) or Enterprise ($399/month, unlimited portals) depending on client count
  • Client-owned or agency-managed domain with DNS access for CNAME mapping (for example help.clientbrand.com)
  • Client-supplied source material: existing FAQs, support macros, policy docs, and brand assets (logo, color hex codes, fonts)
  • Named client approver for article accuracy and a support lead who owns post-launch content updates
  • Agreed AI query ceiling per client so portal allocation stays inside the plan's monthly allowance
Execution Timeline
  • 1.Create the agency Multibase account and map the plan tier to the client roster: 3 portals on Growth ($49/month), 10 on Scale ($149/month), unlimited on Enterprise ($399/month)
  • 2.Provision the first client portal and set the CNAME record so the help center resolves on the client's subdomain
  • 3.Load logo, color palette, and fonts, then apply CSS overrides until the portal carries no visible Multibase branding
  • 1.Audit the client's existing support inbox and macros to build an article inventory capped at the categories that drive repeat tickets
  • 2.Draft the category tree in the Multibase article editor with reusable snippets for shared policy language
  • 3.Capture screenshots for the ten highest-volume questions and attach them to their articles
  • 1.Publish the first article batch and confirm the article-once-publish-to-many workflow pushes identical content to a second test portal
  • 2.Enable AI-synthesized answers with source citations and verify citations point to the correct article
  • 3.Run failed-search detection by querying ten phrasings real customers use and logging every miss
  • 1.Close content gaps surfaced by failed-search detection and rewrite article titles to match customer phrasing
  • 2.Tune AI responses so answers reflect the client's specific service terms rather than generic definitions
  • 3.Test the portal on mobile and confirm navigation and search behave on small screens
  • 1.Roll out remaining client portals from the same repository, adjusting domain, logo, and colors per brand
  • 2.For multilingual clients on Scale or above, publish EN and RU variants and spot-check AI answers in both
  • 3.Set per-portal AI query budgets so no single client consumes the shared monthly allowance
  • 1.Train the client's support team on the article editor, category management, and portal settings
  • 2.Hand over a content update cadence: who writes, who approves, and how often failed searches get reviewed
  • 3.Document the escalation path for AI answers that cite outdated articles
  • 1.Run a 48-hour soft launch with a small customer segment and track deflection against the prior ticket baseline
  • 2.Collect the first week of AI query logs and flag any answer that required a human correction
  • 3.Finalize the retainer scope: article volume per month, portal count, and query headroom
  • 1.Present the deflection report to the client with ticket volume before and after launch
  • 2.Confirm billing arrangement since Multibase does not meter per-client usage or invoice on the agency's behalf
  • 3.Schedule the monthly content review and lock the next article batch
$49 to $399 per month in Multibase subscription depending on portal count, plus 12 to 16 delivery hours at agency rates; typical client setup fee $500 to $1,500 with a $300 to $500 monthly retainer6-8 days
ROI Logic

A Scale plan at $149/month covers 10 client portals, so the platform cost per client falls under $15 monthly while each portal can carry a $300 to $500 retainer. The 30% reseller commission on top means the agency earns on the subscription it resells, and the article-once-publish-to-many workflow keeps marginal delivery time per added client low because content is written once and republished.

Deliverables
  • Branded client help portal live on a custom domain with logo, colors, and CSS overrides applied
  • Article library organized into categories with reusable snippets and screenshots
  • AI answer configuration with source citations enabled and failed-search log from launch week
  • Per-portal AI query budget sheet mapped to the plan's monthly allowance
  • Client team training notes covering the article editor and portal settings
Definition of Done

Every contracted client portal resolves on its own custom domain, serves AI answers with working source citations, and has a signed-off article library with a documented monthly update cadence.

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