Decision FrameworkDecision layer

Multibase: Buy vs Skip (Agency Portals at 3 to 20 Client Brands)

IF your agency runs 3 to 10 client help centers and wants one article repository published to branded portals, THEN Multibase Scale at $149/month covers 10 portals with multilingual (EN + RU) and 5,000 AI queries/month, and the 30% reseller commission turns each portal into a billable line. IF you need more than 10 portals or unlimited AI answers, the jump is Enterprise at $399/month. IF you only have one or two brands, Growth at $49/month with 3 portals and 1,000 AI queries/month is the ceiling you should test against before committing.

By InnovaAI ResearchPublished

Knowledge Base AI
Decision Frame

Multibase: Buy vs Skip (Agency Portals at 3 to 20 Client Brands)

“IF your agency runs 3 to 10 client help centers and wants one article repository published to branded portals, THEN Multibase Scale at $149/month covers 10 portals with multilingual (EN + RU) and 5,000 AI queries/month, and the 30% reseller commission turns each portal into a billable line. IF you need more than 10 portals or unlimited AI answers, the jump is Enterprise at $399/month. IF you only have one or two brands, Growth at $49/month with 3 portals and 1,000 AI queries/month is the ceiling you should test against before committing.”

When is it the right choice?
  • Client roster spans 3 to 10 brands that each need a help center on their own domain, which maps directly onto the Scale tier's 10 portals at $149/month
  • You already write support content once and want it republished across client portals without duplicating editorial work, since Multibase runs from a single content repository
  • White-label is included on every paid plan, so the no-footer branding your clients expect does not require an upgrade past Growth at $49/month
  • You plan to resell portals as a standalone retainer and can capture the 30% commission on top of your own service fee
  • Readers ask questions rather than browse categories, and the AI answer synthesis with source citations fits how your clients' end users actually search
When should you skip it?
  • You need built-in multi-tenant invoicing or per-client usage metering, which Multibase does not provide, so client billing stays in your own stack
  • AI query volume per client will exceed 1,000/month on Growth or 5,000/month on Scale, pushing you toward Enterprise at $399/month before the portal count justifies it
  • Your client base is one or two brands, where Growth's 3 portals at $49/month buys headroom you will not use and a single-brand help desk tool is cheaper
  • You require languages beyond English and Russian, since multilingual support on Scale is limited to EN + RU
  • Delivery margins depend on deep per-client customization that the portal theming (domain, logo, colors, CSS overrides) cannot carry without added build hours
knowledge-base-ai
Open the Multibase courseMultibase decision recordBrowse the Academy

More on Multibase

More for Knowledge Base AI