Implementation BlueprintExecution layer

OurDoctor Clinic Telehealth Launch (7-10 days)

Agencies deploy OurDoctor's white-label telemedicine backend under a clinic client's brand, wiring intake, e-prescribing, and physician routing so the clinic can bill $59 one-time visits or $49 subscription plans from day one. Time: 7-10 days.

By InnovaAI ResearchPublished

White Label SaaS App

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Blueprint

OurDoctor Clinic Telehealth Launch (7-10 days)

Agencies deploy OurDoctor's white-label telemedicine backend under a clinic client's brand, wiring intake, e-prescribing, and physician routing so the clinic can bill $59 one-time visits or $49 subscription plans from day one.

Prerequisites
  • Signed OurDoctor partner agreement with the client's brand name and domain submitted for white-label provisioning
  • Client's specialty confirmed against OurDoctor's covered categories: urgent care, primary care, dermatology, or behavioral health
  • Client payment processor credentials ready for the portal checkout configuration
  • A named clinic staff member available for the portal training session
  • Written confirmation of which states the client will serve, since OurDoctor's physician network spans 50+ U.S. states
Execution Timeline
  • 1.Complete OurDoctor partner onboarding and submit the client's brand name and domain for white-label provisioning
  • 2.Confirm the customization settings expose the branding fields the client expects
  • 3.Map the client's service area against OurDoctor's 50+ state physician coverage
  • 1.Configure the patient registration flow inside the OurDoctor portal
  • 2.Connect the client's payment processor so $59 one-time visits and $49 subscription plans can be charged
  • 3.Decide which of the two plan types the client will surface first to patients
  • 1.Build intake forms for the client's specialty, using OurDoctor's covered condition list (cold and flu, fever, headaches, sore throat, diarrhea, UTI, pink eye, skin irritation or rash) as the starting scope
  • 2.Set appointment flow rules so urgent requests route to 24/7 care and scheduled requests route to primary care slots
  • 1.Configure physician routing rules by specialty so dermatology and behavioral health cases reach the right clinicians
  • 2.Verify e-prescribing is active and tied to the correct clinician accounts
  • 3.Test EHR record creation end to end with a dummy patient
  • 1.Set up HIPAA-compliant patient communication channels in the portal
  • 2.Run a full test visit: registration, payment, intake, physician consult, e-prescription, and EHR write-back
  • 3.Log every failure point and fix before staff training
  • 1.Train clinic staff on the OurDoctor patient portal and the physician routing view
  • 2.Walk staff through how a $59 one-time visit differs operationally from a $49 subscription enrollment
  • 3.Hand over the escalation path for 24/7 support issues
  • 1.Soft-launch with a small patient cohort under the client's brand
  • 2.Monitor the first live visits for routing or e-prescribing errors
  • 3.Confirm the client's domain resolves correctly to the white-label portal
  • 1.Review first-week visit volume and plan mix with the client
  • 2.Adjust intake form fields if clinicians report missing information
  • 3.Document the configuration as the reusable template for the agency's next clinic client
OurDoctor partner pricing is custom and quoted per deployment, so the agency's platform cost is negotiated directly with the vendor. The client-facing price points are fixed and public: $59 per one-time doctor visit and $49 per subscription plan, both in USD.7-10 days
ROI Logic

The agency charges the clinic a monthly retainer (the Clinic Starter pattern runs $3,840/mo for 20h setup plus 4h/mo) while OurDoctor's own partner cost is negotiated separately, so margin is the spread between the retainer and that platform fee. Because each patient visit bills at $59 and each subscription at $49, the clinic's revenue scales with patient volume while the agency's delivery hours stay near 4h/mo after launch. The second and third clinic deployments reuse the same configuration template, cutting setup hours and lifting effective margin per client.

Deliverables
  • Live white-label OurDoctor patient portal on the client's domain with branded registration and intake
  • Configured payment flow supporting $59 one-time visits and $49 subscription plans
  • Physician routing rules mapped to the client's specialty across urgent care, primary care, dermatology, or behavioral health
  • E-prescribing and EHR integration verified with a completed test visit
  • Staff training session and a reusable configuration template for the agency's next clinic client
Definition of Done

A patient can register, pay, complete a consult with a licensed OurDoctor physician, receive an e-prescription, and have the encounter written to the EHR, all under the client's brand and domain.

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